Privacy Policy
What we collect
Name, email, phone number, payment details (processed securely by our booking provider, Bookeo — we don't store card details ourselves), and any information you choose to share in your booking's "anything we should know" field, which may include health or accessibility information.
Why we collect it
To process and manage your booking, and to communicate with you before and after your visit (confirmation, reminder, and post-visit follow-up emails).
Photography and video, always separate
If we'd like to feature a photo or video from your visit in our marketing, we'll ask you directly and separately from your booking or waiver. Saying no has no bearing on your visit in any way — this is always your choice, asked as its own question, never bundled into anything else you're agreeing to.
Who we share it with
Our booking and payment provider (Bookeo), and no one else outside of what's legally required. We do not sell guest data, and we do not use it for purposes beyond running the business and communicating with you about your visit.
Sensitive information
Any health or accessibility information you share is used only to prepare for your visit safely and is not retained longer than necessary for that purpose.
Marketing communications
We won't add you to any ongoing marketing list without your clear, separate opt-in — booking confirmation and visit-related emails are operational, not marketing, and aren't something you can opt out of while still completing a booking.
Your rights
You can ask what personal information we hold about you, request a correction, or ask us to delete it, by emailing hello@damsidehighlands.com.au.
Changes
We'll update this policy as the business grows and note the date of the most recent revision here.